IN PLACING A BOOKING YOU UNDERTAKE TO ACCEPT ALL THE FOLLOWING TERMS AND CONDITIONS AND AGREE TO COMPLY WITH THEM.
1. Booking and payment
If your booking is made more than 1 month before arrival, a refundable £100 breakages deposit is payable to secure the booking. The balance for the stay is due 1 month before arrival.
If your booking is made less than 1 month before arrival, the full cost of the stay and the refundable £100 breakages deposit are payable at the time of booking.
Your booking is only confirmed once we have received the payment due and sent written confirmation by email.
2. Breakages deposit
The £100 breakages deposit will be refunded on the date of departure, provided there is no loss, damage, excessive cleaning requirement, or other cost properly chargeable under these terms.
We reserve the right to deduct from the breakages deposit the reasonable direct cost of additional cleaning, repairs, replacement, or other loss resulting from damage, waste, antisocial behaviour, unreasonable use of the cottage, or breach of these terms.
3. Guest cancellation
If you need to cancel your booking, please notify us by email as soon as possible.
Any amount we retain following cancellation will be limited to the amount reasonably necessary to cover losses resulting from the cancellation, taking account of the notice given, the likelihood of rebooking the dates, and any savings or alternative income we obtain. If we are able to rebook all or part of the cancelled stay, we will refund an appropriate amount.
We strongly recommend that guests take out suitable holiday insurance.
4. Cancellation by us
If we have to cancel your booking before your stay begins, or bring it to an end early, due to circumstances beyond our reasonable control, we will refund sums paid for the affected period. This will be the limit of our liability except where the law does not allow liability to be excluded or limited.
5. Occupation and use of the cottage
The booking is for holiday accommodation only and gives you the right to occupy the property for the agreed holiday period only. You may not sublet, assign, or transfer the booking or allow more people to stay than agreed at the time of booking.
6. Smoking
Dunaird Cottage is a strictly no smoking property. Smoking is permitted outdoors only. Please dispose of cigarette ends safely and do not leave them in the garden or around the property.
7. Dogs
One or two dogs are allowed for a fee of £25 per dog per stay, subject to prior written agreement. Dogs must not sleep on beds or chairs and must be kept under control at all times.
8. Children and safety
Children and dogs must be supervised at all times. Their safety remains the responsibility of the guest. Please take care around the courtyard, the concrete steps from the lawn to the summerhouse, which can be slippery when wet, and the pond in the garden.
9. Fire safety
Fire safety information is provided in the guest information sent before arrival and in the cottage. Please read it carefully on arrival and familiarise yourself with the exits and fire safety equipment.
The cottage has a fire alarm system. In the event of a fire alarm or other emergency, guests must leave the cottage promptly and follow the guidance provided. Please do not light candles or tea lights inside the cottage. The fireplace in the cottage is decorative only and must not be used.
10. Noise and guest behaviour
The cottage is in a peaceful residential area. Guests are expected to behave considerately and to avoid excessive noise, especially between 10pm and 9am.
No parties or social gatherings are permitted in the cottage or garden unless agreed with us in writing in advance.
11. Care of the property
Guests are expected to use the cottage, garden, furnishings, and equipment with reasonable care and consideration. Please leave the property in a reasonably clean and tidy condition at the end of your stay and report any breakages, damage, or problems as soon as possible so that repairs or replacements can be arranged.
We reserve the right to charge for loss or damage beyond reasonable wear and tear, or for additional cleaning required because the cottage has not been left in a reasonably clean and tidy state.
12. Problems during your stay
We want you to have a relaxing and enjoyable stay. If you have any issue during your stay, please contact us as soon as possible so that we have a fair opportunity to put things right. Delays in reporting a problem may affect our ability to investigate it properly.
13. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Subject to that, we are not liable for loss or damage that was not foreseeable, or for losses not caused by any breach on our part.
14. Personal data
We use personal data in connection with enquiries, bookings, and guest communications in accordance with our Privacy Notice. We may retain contact details and booking records where reasonably necessary for booking administration, legal, tax, accounting, and record keeping purposes.
We will not send electronic marketing to individual guests unless we are allowed to do so under applicable law, and guests may object to direct marketing at any time.
15. Changes and updates
We may update these terms and conditions from time to time. The version published on this page at the time of booking will apply to that booking unless otherwise agreed in writing.
16. Contact
If you have any questions about these terms and conditions, or about your booking, please contact us using the details provided in your booking correspondence or on the contact page.
17. Autism friendly and inclusive holiday experiences
We have refurbished Dunaird Cottage so that it is as autism accessible, friendly and inclusive as possible. We are keen to encourage autistic people, their parents, family members, friends and carers are supported to benefit from the peace, quiet and beauty of Dunaird Cottage. We offer a 20% discount to autistic guests and their family/friends/carers who holiday with us.18. Carbon conscious discounts
Help us care for our environment by travelling to the cottage by bus or train, shopping locally and enjoying your holiday in a considerate and carbon-conscious way. Make use of the eco-friendly cleaning products we provide to clean the property, put rubbish out for recycling and place bedding, towels and tea towels in the shower cubicle when you leave. Meet two or more of these eligibility criteria and we will discount £25 off the price of your stay. See the Dunaird Cottage guest book for further information.
