Privacy Notice
Last updated: 11 May 2026
Who we are
Dunaird Cottage is a holiday cottage in Birnam, Dunkeld. This privacy notice explains how we collect, use, store and protect personal data when you use this website, contact us, make an enquiry, or book a stay.
For the purposes of UK data protection law, the data controller for this website and for booking related personal data is HadWeButKnown Ltd. If you have any questions about this privacy notice or about how your personal data is used, please contact us using the details on our contact page.
The personal data we may collect
Depending on how you use the website or contact us, we may collect your name, email address, telephone number, booking details, enquiry details, and any information you choose to send to us. We may also collect technical information about how the website is used, such as your IP address, browser type, pages viewed, and general usage information.
How we collect personal data
We collect personal data when you contact us directly, submit an enquiry, make a booking, communicate with us by email or telephone, or use the website. Some information is also collected automatically through cookies and website tools.
How we use personal data
We use personal data to respond to enquiries, manage bookings, communicate with guests, keep business records, improve the website, maintain security, and meet legal and accounting requirements.
Our lawful bases
We use personal data where it is necessary to take steps at your request before a booking, to perform a booking agreement, to comply with legal obligations, and for our legitimate interests in running and protecting the website and the cottage business. Where consent is required, such as for certain cookie related activities, we will rely on consent.
Cookies and website tools
This website uses cookies and similar technologies. These help the site work properly and help us understand how visitors use the site.
We currently use Google Analytics to collect information about website traffic and usage, such as which pages are visited and how visitors move around the site. This helps us improve the site and understand what information visitors find useful.
The contact form is protected by Google reCAPTCHA, which may collect hardware and software information, such as device and application data, and send it to Google for security purposes. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
You can control cookies through your browser settings. Where consent is required for non essential cookies or similar technologies, this should be obtained before those tools are used.
Sharing personal data
We may share personal data only where necessary with trusted service providers who help us operate the website and manage enquiries and bookings, such as website hosting providers, email providers, analytics providers, payment providers, booking platforms, accountants, insurers, professional advisers, or public authorities where required by law.
We do not sell personal data.
International transfers
Some service providers may process personal data outside the United Kingdom. Where this happens, we take reasonable steps to ensure that personal data is handled with appropriate safeguards in line with data protection law.
How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purpose it was collected, including for booking administration, legal, tax, accounting, and record keeping purposes. Enquiry data that does not lead to a booking is normally kept only for a limited period. Booking and accounting records may need to be kept for longer where required by law.
Your rights
Depending on the circumstances, you may have the right to request access to your personal data, ask for inaccurate data to be corrected, ask for data to be erased, object to certain uses, ask us to restrict processing, or ask for a copy of data you provided in a portable form. Where we rely on consent, you may withdraw that consent.
How we protect personal data
We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse, or disclosure. No website or method of transmission is completely secure, but we aim to use appropriate safeguards.
External links
This website may contain links to external websites. We are not responsible for the privacy practices or content of those external sites. You should read their privacy information before submitting personal data.
Complaints
If you have concerns about how we use personal data, please contact us first and we will try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Changes to this notice
We may update this privacy notice from time to time. Any changes will be posted on this page and the latest version will apply from the date shown above.
